BAD SERVICE

I placed an order with Hyperli on the 24th of November and was sent an email that my order was going to be delivered on the 4th of December and I placed another order on the 25th of November to be sent to Durban and to my surprise the order for Durban got delivered on the 4th of December and mine got delivered on the 5th of December with an incomplete order, I've been trying to call Internet express contact number and it keeps saying call transfer failed. i want my order urgently delivered to me and I'm not willing to wait another 5 days for it.