Desperately Unhappy Customer

Please could someone from ITAC come back to me. I have phoned all the telephone numbers that are advertisied and no one answers and I have emailed the following people daily since the 28th of July and am not getting a response: ***; ***; *** is there anyone else who can assist? UPS has now moved my parcel to the State Warehouse and further costs are now involved when I paid and app**** for all the permits within the 14 days. I have also travelled all the way to ITAC in Pretoria and was not allowed in and no one was available to assist and I was sent away. Please assist urgently!!!!