RS
Reshmee S
1 reviews | Active since Jan 2017
11 Dec 2023, 13:36
Cant fulfill online orders
Ordered 5 items from IBO online store,only received 2 items. No call or email to say why it was short delivered.I had to call and find out whats going on.They then informed me that the stock is finished after processing the order and taking payment.They say they out of stock and the staff says that their branches have stock.Why cant IBO fulfil my order.I emailed the ecommerce manager Claire Chalmers she says they dont have stock.Since then she has been ignoring emails,not even a call explaining what going on or requesting banking details for a refund.
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International Brands Outlet's replyOfficial
21 Feb 2024, 13:53Good day, Reshmee. Thank you for reaching out to us and sharing your feedback. Our sincerest apologies for the inconvenience with your order at our IBO store and for the miscommunication regarding stock availability and delay in providing updates. We are actively addressing the communication breakdown and implementing measures to prevent such issues. We're happy to know that your issue was resolved. Thank you for your patience and understanding. Thank you, IBO Team
International Brands Outlet's reply21 Feb 2024, 13:53
Official
Good day, Reshmee. Thank you for reaching out to us and sharing your feedback. Our sincerest apologies for the inconvenience with your order at our IBO store and for the miscommunication regarding stock availability and delay in providing updates. We are actively addressing the communication breakdown and implementing measures to prevent such issues. We're happy to know that your issue was resolved. Thank you for your patience and understanding. Thank you, IBO Team