CR
Candice R
1 reviews | Active since Aug 2018
03 Aug 2018, 09:41
Poor service
This company is a JOKE. I booked an appointment, arrived, waited half an hour in reception just to be told that the the****** is late, asked me to come back later which I couldn't so I rescheduled, sent email just to be told a week later over the phone that their emails are not being attended to, asked about a refund and they can't help, what can this company do? Seriously! Their customer service of all is very very poor and how ironic that they are in the business of pleasing people. WOW!
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International Academy Of Health & Skincare's replyOfficial
04 Jun 2019, 08:57Dear Candice, it saddens us that you had such a horrible experience at our Spa, no client should go through a bad experience. We have since changed management of the facility based on valued inputs and feedback like yours. We wish that you could visit us again to see for yourself the changes that was implemented. Thank you for bringing the above to our attention it is thanks to client’s like you that we are able to improve our service. We would like to extend a olive branch to offer you a treatment of your choice at no cost. Please contact our Campus Manager directly if you would like to take up this offer of apology.
International Academy Of Health & Skincare's reply04 Jun 2019, 08:57
Official
Dear Candice, it saddens us that you had such a horrible experience at our Spa, no client should go through a bad experience. We have since changed management of the facility based on valued inputs and feedback like yours. We wish that you could visit us again to see for yourself the changes that was implemented. Thank you for bringing the above to our attention it is thanks to client’s like you that we are able to improve our service. We would like to extend a olive branch to offer you a treatment of your choice at no cost. Please contact our Campus Manager directly if you would like to take up this offer of apology.