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Bianca F

1 reviews | Active since May 2017

30 Jun 2018, 08:30

Disgraceful Service

The worst service from a salon I have EVER experienced.

Firstly, it took over a week of calling to get through to the salon. Finally when I managed to get through I was given a booken of Saturday the 30th - a month after I booked the vouchers as an anniversary present for my fiancé and I.

On Monday the 25th I called to confirm my appointment - this was confirmed.

On the morning of my appointment (today) the salon phones me at 8:15am (my appointment is at 9am) to cancel because they don’t have enough the******s at work.

When I pointed out that I had confirmed my appointment on Monday so they should have made sure there were enough the******s for the weekend, the Marketing Manager Lucinda pointed out that they “don’t know that far in advance how many the******s will come in”. A statement like that insinuates that the business has a workforce with selective attendance and therefore don’t bank on your confirmed appointments actually being confirmed.

The next appointment they could offer me is Saturday the 28th of July. A grand total of TWO months after I bought the vouchers.

Thanks, but no thanks IA your business practice is shocking and a disgrace.

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Replies (1)
International Academy Of Health & Skincare
International Academy Of Health & Skincare's reply04 Jun 2019, 13:56
Official
Dear Bianca, it saddens us that you had such a horrible experience at our Spa, no client should go through a bad experience. We have since changed management of the facility based on valued inputs and feedback like yours. We wish that you could visit us again to see for yourself the changes that was implemented. Thank you for bringing the above to our attention it is thanks to client’s like you that we are able to improve our service. We would like to extend a olive branch to offer you a treatment of your choice at no cost. Please contact our Campus Manager directly if you would like to take up this offer of apology.