Complaint: International Academy Cape Town Branch Fores**** Day Salon

<p>Good Day,</p> <p>I have a complaint I would like taken up about the staff that over charge me for treatments & very poor lazy attitude they posses .</p> <p>I booked a (Vichy Scrub, massage, body wrap) , (environ basic facial) & (pedicure) for today the 26th. I booked those treatments at the Students Salon and when I got to the first floor they said I need to go to the bottom salon at the ground floor.</p> <p>I had no knowledge that it's now the Qualified the****** section. a lady by the name of Jenny attends to me. I asked her before we started to run me through the treatments just to make sure, she corresponds and we proceed.</p> <p>She did a pedicure that a 2year old would do. She didn't even buff my nails, the nail polish was piled on thick and disgusting. The massage oils smelt like extra virgin olive oil -which is disgusting- even she said so herself but still proceeded. So why does she do and agree to treatments if there's no stock? But I am charged in full?</p> <p>When we were done with all of this, 4 hours later my bill is R1100. The students salon prices were not that what I paid for. I disputed it right there and then and she still had so much to say when I asked why I'm paying so much ,giving me long stories that this is now the Qualified the****** salon. They got someone from accounts to help but that didn't suit me or resolve my unhappy displeased experience.</p> <p>Now the money is not the problem, I would gladly pay R1100 for treatments that were done right.</p> <p>For the 4 hours I was there I was not even offered to a glass of water. Your institution should be ashamed of yourselves.</p> <p>Jenny called me to make an arrangement that she will pay me a difference of the treatments I was over charged for, I'm still waiting confirmation.</p> <p>It is not my problem that your *********** staff brought me to the bottom salon and failed to inform me the treatments are upgraded to a so called Qualified the******, may I add that it definitely wasn't an experience by a qualified the******.</p> <p><br />Subsequent to speaking to Jenny, I feel i want a full return of the cash I paid today, i am completely disgusted, my feet are hard and the nail polish has soiled my clothing for not drying because it was so damn thick!</p> <p>I will never ever refer or ever align myself with an Institution like yourselves.</p> <p> </p> <p>I already sent this complaint to the manager last week and they didnt get back to me. I want my money paid back to me.</p>