VISA APPLICATION - BAD SERVICE

My partner and I asked to use the service of Intergate Immigration Service. We paid the amount of R9650 and after the payment they told us we will have someone from the helpdesk guide us the way of the visa application, however we always just get automatic replies from the help desk and it feels like we are talking to a machine. When we ask a question it gives us a reply that has nothing to do with the question. When I contact Busisiwe Angel Mbele our consultant she gives very unclear answers. It always answers like -I think so, maybe, I will get back to you, not as far as I know. Come on, if you are a Immigration Service company you need to have exact answers. We have been trying about 10 times now to get clear answers, but no luck. It is a waste of money and we want a refund as we get TERRIBLE TERRIBLE service from this company. They help you so little that you can actually just do it by yourself and save R10000.