Yes

I cancelled my bus ticked on the 17 Dec 2019 and was advised that I would receive my money after 15 days, since then there has been no credit in my account pertaining to this. I have contacted the call center on a numerous occasions and the agents are clueless about as to when the monies will be paid out, claiming that finance deals with those kind of queries. What is astonishing is the fact that when you require their finance contact number the story change, as to the bus service is facing financial challenges. I believe that this behavior is caused by the fact that they do not have a competitor transporting commuters on the Margate to Pretoria route. The buses breakdown most times or delayed. This is indeed a pathetic service.