Wosrt customer service

I bought a bus ticket to Matatiele from Johannesburg then I changed my trip plans because of weather conditions. I then called Intercity Xpress call center I spoke to some lady who had a stinking attitude, I changed my ticket to the 20th of December 2024 the she sent me an account number to pay the rebooking fee. I paid it on time and forwarded proof of payment after paying I've been trying to contact them to get the new ticket reference with no luck until someone decided to answer me on their whatsapp platform only to tell me that they don't have any ticket with my number, meaning all my money down the drain just like that.🙃 You only matter to them when you are still buying a ticket after that if you have problems you are no longer their business. The call center is the worst experience, morespecially the ladies even if your call can cut while you are still talking they won't even call you back.