Worst Service to the elderly

Customer name: Mrs Njiyela ***) Elixir: ***6

I am sending this on behalf of a lady who is sitting outside my house near bus stop. She has been here since 9am. She was told the bus from Pinetown to Benoni was raining late due to a problem. She called again around 11am was told the bus had left the bus stop. But was not told the bus was now ready on way. Mind you, the lady is about 70 years old. She had R100 in her wallet. She is asking my help to find out if the R100 can get her to the station, to get a replacement seat on board the 9pm bus. I unfortunately called and the consultant has advised me that the director said the lady would have to purchase another seat. I had to argue with the consultant just so she could tell me if there was another bus from Durban. Worst customer service not ever but terrible considering this lady is getting an anxiety attack with dropping sugar. Dikeleti please help Mrs Nolli Njiyela. Her children are waiting for her at home. Her number is ***