Worst service ever

Good Day

I write to you today with a very heavy heart hoping that we could come to some resolve

My name is Morne Mustard. On Saturday morning I boarded bus 335 the City express.

Just after the mont rose stop above me the rooftop above me started leaking water. This seemed to be from the aircon with no other seats available on the bus. I had to sit like this till someone got off in benoni and my pants was soaking wet by that time.

I asked the inspector in heidelburg checking my ticket what i can do and he said sorry customer care office is closed and i would have to sit in water like this. The passengers around me took videos and pictures i took of how wet i was at the end of this horrible experience the first time on one of your busses.

to make matters worse my laptop was on my lap and now has water damage. the very next day because we already bought tickets me and my family returned home very reason for choosing you was the toilet the they sent us kalamazoo bus with no toilet on and we traveled with an infant.

i have no intention of going to facebook or making a scene but i paid total of R1285 for these tickets and now sit with a damaged laptop and i want to know what you are going to do about this its absolutely unacceptable

IO have been begging intercity customer care to attend to my issue with no luck

sent so many whatsapps no response

Then got manager email Dikeledi just ignores me horrible service i did not even ask then to repair my damaged laptop just to speak with me and nothing