Worst experience ever!

Hi

I am so disappointed by the treatment my 67 year old mother received from your drivers in the bus from East London to Cape Town @18h50 in E.L on Sunday the 30/08/2026.

I purchased my mother’s ticket the Sunday early afternoon. She was told that her ticket was invalid and removed from the bus. One of the driver’s named Amos called me to as about the ticket ref number. While I was on the phone I had another driver saying “dont waste time calling, lets just leave this woman”. That is utter disrespect and bad customer serive. They left my mom at the pick up point, she called me crying.

I contacted the call center and spoke with Mondli who had to deal with a fuming me however he was very calm and assisted me to his best. However, I had to arrange a lift for my mom to King Williams Town because thats where the driver was going to wait for her seeing that the validity of ticket was confirmed. We had to spend extra cash to get my mom who is 67 years old to King Williams Town in the night. How fair is that? The drivers were rude and had no compassion! Receiving a call from my mom crying because she was stranded yet she had a valid ticket and was on time for the bus is unfair.

I need this sorted out and those drivers delt with!