Worst Customer Service and Worst Bus Quality

Intercity does not deserve even one star, their service is very very poor, we had a trip on the 28th of April from Benoni to Durban. The bus that picked us up at Lakeside Mall at 20:45 was just looking good on the outside, inside the toilet smell covers the whole bus, there are ****roaches, some of the seats are broken it's like you're sitting on a hole not to mention also that we were freezing like we were walking bare foot to Durban.

Just when we left Benoni to Johannesburg for another pick up at cnr Bunyan joining the N12 the luggage doors opened and our luggages fell down and the driver went to pick them up, you can imagine how stressful that was traveling to Durban wondering if your luggage is safe.

When we got to Durban our luggages had scratches mine is broken and the driver said I have to claim it and I waited for their office to open at Durban Station and I was given a form to fill and it was forwarded to the Head office till today no one has contacted me from intercity.

Every time I call they say the person handling the claims which is Dikeledi who is also the Manager is not available, when I call its either she's on another call or she just left or she's not in today it's the same story all they rush to note down is who am I speaking to and can I take a message, I've sent emails to their customer service email and to *** but no response till today, one of their consultants told me the claim payout takes 3 to 4 months imagine what's that and what annoys me the most is the hide and seek they're playing.

I will never recommend anyone to take intercity never