Worst Bus service in South Africa

This bus company has by far the worst customer service of all bus services in South Africa. I was suppose to board a bus at 14:20 yesterday in Tsolo. I waited till 15:22 and decided to enquire on their Whatsapp for info on the bus that was late. They responded that a "Patritia" will assist me. Well that was the last of "Patritia". They have no direct contact number you can call. My last conversation on their Whatsapp was at 18:59 with no response. We were forced to book another bus at 04:20 with another service and I had to book into a B&B for the night. So I lost the first ticket, had to pay for the second ticket and pay for the B&B. After I threatened them for a refund for all my costs, they rep**** at 12:07 today with" kindly note we could not play your voice notes". I wrote several notes to them as well as voice notes. And still up to this point no one has made an effort to contact me with any explanation. WOULD YOU USE Intrcity Xpress IN THE FUTURE? I certainly would not.