Unsatisfied bus service !!!!!

On 28 April 2023 myself and my familily (me, my wife and 4 kids) was suppose to board your bus from Windmill depot, East London at 16:00. We arrived long before the actual departure time, as expected by Intercity xpress. By 16:00, the intercity Xpress bus has not arrived. I then asked your representative at the Intercity Xpress office when the bus should arrived. She rep**** that the bus was still in the previous town . She was not able to give me a specific time when the bus would arrive. We waited in patience, however I had to calm my kids down explaining to them the bus was late. ONLY AN HOUR AND 45 MINUTES LATER THE BUS ARRIVED, AND LEFT 2 HOURS AND 5 MINUTES AFTER THE ORIGINAL DEPARTURE TIME. THIS IS UNEXCEPTABLE! Luckily I was able to communicate with our family members who had to pick us up that we would be late, as the are comuting from GAMTOOS MOUTH TO PORT ELIZABETH to pick us up. Gamtoos mouth is an additional 60 kilometers from Port Elizabeth.

After our stay with our family, we were to depart from PORT ELIZABETH STATION TO WINDMILL BUS DEPOT IN EAST LONDON. OUR DEPARTURE TIME WAS SCHEDULED FOR 6:00 ON MONDAY MORNING, 1 MAY 2023.

We arrived at 5:30 at Port Elizabeth station. ONLY TO WAIT ANOTHER 2 HOURS AND 15 MINUTES BEFORE THE BUS ARRIVES. THE BUS ONLY DEPARTED AT 8:30. THAT MEANS WE HAD TO WAIT MORE THAN 2 HOURS AND 30 MINUTES BEFORE WE COULD DEPART.THIS IS MORE THAN JUST UNEXCEPTABLE!.

I understand the a delay is possible and 10 – 15 minutes would be more than exceptable. However almost no information was relayd to me the customer regarding the delay of the bus. Our forward and return tickets cost us a total of R2490-00. This might not be a lot to the company, but to me and my family it’s a lot of money for wich I expect a decent service. I feel EXTREMELY DISSATISFIED WITH THE SERVICE WE RECEIVED FROM YOUR COMPANY.!!