UNPROFFETINAL N PATHETIC CUSTOMER SERVICE

TERRIBLE URGENT SERVICE EVER! ****RUDE EN FILTHY CUSTOMER SERVICE . 1ST TIME USING IT AND I DON'T THINK I WILL USE IT AGAIN... BOOKED THE BUS FOR 18.40 WITHOUT ANY KNOLEDGE THAT THEY WILL CHARGE THE TIME THE URGENT PHONED ME AROUND 5PM TELLING THAT THE BUS LEAVING NOW AT 5PM, WEN I TOLD HER MINE IS LEAVING AT 18.40 SHE TOLD ME THAT THEY CHANGED THE TIME WITHOUT ANY NOTIFICATION. THE VERY IMPATIENCE LADY EVER THAT DEALS WITH CUSTOMERS WHITH HANGOVER AND GIVING NO OPTIONS TO CHOOSE ANOTHER LEAVING TIME INSTEAD SHE'S TELLING U. I RECEIVED AN SMS AFTER SOMETIMES AFTER RECEIVING THE SMS SHE PHONED ME ASKING WHR AM I CAUSE THE BUS IS LEAVING NOW THAT TIME I WAS NOT EVEN READY YET CAUSE I KNW MY TRAVELLING TIME, N HOW WILL I KNOW THAT THE BUS IS LEAVING IF NO NOTIFICATION HAS BEEN SENT TO ME OR MAYBE I WAS SUPPOSE TO PREDICT MAYBE, WHY ARE YOU GUYS ASKING FOR THE NEXT OF KIN CONTACT WHILE U KNW VERY WELL THAT U WON'T BODER YOURSELF TO CALL THEM IF U DON'T GET HOLD OF YOUR TRAVELLERS, 2. IS THAT'S HOW YOUR COMPANY WORKS TO SHOUTS ON YOUR CUSTOMERS WHEN U INFORM ABOUT THE TIME CHANGES, 3. CHOOSING ANOTHER TRAVEL TIME IS OPTIONAL YOU JUST TELL N NOT ASK, WEN THE RESPONG IS THERE'S NOTHING WE CAN DO SISI, SO NOW I MUST'NT GO TO WORK TOMORROW CAUSE OF THE POOR SERVICE YOUR URGENT HAV, PHONING ME ON EXACT TIME WEN THE BUS IS LEAVING... WEN WE PHONE YOUR CUSTOMER SERVICE LINE THERE'S NO ANSWER ONLY LISTERN TO THE VOICE PROMPTS REPEATEDLY...CAN THE MANAGER URGENTLY PHONE ME I WANNA CHOOSE MY TRAVEL TIME OR REFUND MY MONIES THE FAULT IS NOT MINE.