UNHAPPY TRAVELLER

ON THE 25TH NOVEMBER 2021 I WAS SCHEDULED TO GET THE BUS FROM POTCHEFSTROOM TO JOHANNESBURG IN ORDER TO GO TO O R TAMBO AIRPORT TO GET A FLIGHT AT 17H00..BY 13H30 THE BUS HAD STILL NOT ARRIVED AT THE SCHEDULED STOP AND I HAD TO MAKE AN ALTERNATIVE ARRANGEMENT WHICH WAS AN EXTRA FINANCIAL COST TO ME..I HAVE EMAILED THE CUSTOMER CARE DEPARTMENT ON 5TH DECEMBER AND AM YET TO GET A REPLY REGARDING THE REQUEST FOR A FULL REFUND.