unfair treatment by Eagle liner

I'm writing on behalf of my daughter Asisipho Kanise who boarded this bus from East London to P.E. Instead of taking her to her desired/prefferd destination, she found herself in Cookhouse. Negotiations between her and the driver took place and she was advised to go to Cape Town and go to the business's office. Upon arrival there she told them what happened. A gentleman who goes by the name of Mpumelelo sent her from pillar to post and feeding her with lies. Ultimately I intervened and manage to speak to a lady called Dineo Msimango. After having filled her with what happened and also mentioned to her that my daughter needed to be at by 5pm as she was writing a test but all of this fell in deaf ears. Now we had to book a flight from Cape Town back to P.E. My view/impression is that since they told her that she boarded the wrong bus they could only offer a refund of her ticket and are not responsible for any other costs incurred.

I want hellopeter to assist me in dealing with these cruel and uncaring people to recoup all my expenses regarding this saga.

Warm Regards Aubrey Kanise. Cell: ********** 566