Unfair treatment and bullying

I'm out of words of the service I have been given by Intercity that resulted me to lose money twice. I 1st bought a ticket for my daughter to Cape Town that I later made changes and postponed her trip. I paid the changing fee on the day she was travelling and I even asked the customer care. Somehow when she had to travel i was told that I paid changing fee late and that I must buy a new ticket and cant refund my money for the changing fee and for the ticket. Because my daughter had to go back to school,I then bought a new ticket for her to travel on the 18th Oct @ 10am. My daughter waited at the stations since 9am, is been raining and cold, at 2pm I then requested uber for my daughter to go back home because her safety was getting compromised and the bus has not yet arrived at that time. I called customer service for almost 4 hours and no one picked up the call while my airtym kept on finishing and would load more airtime. I send texts on their Whatsapp numbers and still no response. I later got a response at 5:30pm and was told the bus arrived at 11:45. So therefore my daughter is lying and that i must buy 3RD ticket. My daughter needs to write her exams and there's no parent that can allow their child to be waiting for a bus that long, even the very same time they say the driver was there at 11:45, the bus was scheduled to be there at 10am not at 11:45. Furthermore my daughter resulted on catching flu while waiting for this bus on the rain and cold weather. This is pure bullying and taking advantage because we are black people. I have a right to get refund on services i have never used