The worst service in SA

My worst nightmare.. does anyone from this bus service even care? I booked a bus to Matatiele at 18:30 in Midrand.. I arrived on time.. bus never came on time. Actually never came at all. Until 19:10 which is when I called them. They promised to get back to me, which they took their sweet time. When they finally did, they had the audacity to lie and say the bus came at 13:35 and stood for 7minutes.. which bus? I was standing right here it stops.. only eagle liners came, which I went to each one of them and they told me they do not carry intercity passengers... this is the second time.. the person I spoke to me was so unprofessional and asked me if the buss picked Ghosts up in midrand... are they that arrogant? Are they that big.. anyway they never repay you.. what a ****... they once made us stand in cold for more than 12hours and still refused to pay us back