THE WORST CUSTOMER SERVICE FROM INTERCITY XPRESS

I would like to lodge a formal complaint with regards to a bus ticket that was booked and set for the 27th April 2025 at 11:30AM .

The pickup was at Park Station Johannesburg.

Johannesburg to Potchefstroom

We arrived on time and sat where the terminal to the busses departs .

There was a gentleman that was working there by the name of Ahmad from Malawi, He was very very rude and did not announce that the bus for Potchefstroom will be leaving he only announced Cape Town and Kimberley, Potchefstroom was not mentioned as he called out .

I am disgusted in the treatment that we got , and with that being said my son did not make it onto the bus. We however had to book another bus and had to pay another amount which I'm not very happy with. Park Station will be hearing from me and so will Hello Peter know about what we had to go through at this station on Sunday .

I would Glady like to get a response as soon as possible and to find a way forward with this matter including my refund .

ITS BEEN A WEEK AND I DONT HAVE ANY PROPER RESPONSE JUST BACK AND FORTH EMAILS .

THEIR CUSTOMER SERVICE IS BAD AND I WOULD NOT RECOMMNED THEM TO ANYONE !!!!!!!!!!!!!

NO FEEDBACK ON REFUND !!! NO PROPER DECENT CORRESPONCE !!!

I WAS ASKED FOR THE TICKET NUMBER , I ATTACHED THE ENTIRE BUS TICKET AS PROOF AND AGAIN I WAS ASKED TO RESEND THE TICKET NUMBER. SO CLEARLY MY EMAIL WASNT EVEN READ CORRECTLY !!!!!!!