THE WORSED SERVICE EVER

Good day.

I would like to lay a formal complaint of bad service and assault.

I booked a ticket for 30 August 2024 from Vereeniging to Durban leaving at 10:00. The bus arrived and as we boarded the bus there was no seats for two of us on the bus as it was over booked. The driver made some calls and asked the one gentleman to move the bags from the seat that was in the front row so that the lady may sit there. I was placed on the small seat at the front of the bus by the steps. He kept on calling a few people and later on informed me that he has managed to get another bus that has space for me and we will connect with it at Villiers Engine one stop.

At Villiers we stopped and waited for the other bus for a while then it came. The two drivers spoke for a while the the driver of the bus I took from Vereeniging handed me my bags and told me I may go to the bus that arrived. The bus number 983 Registration LT 77 BW GP it was about 11:20. The driver told me to go in the bus and said I may go in and find myself a seat.

The bus made a stop at Pietermaritzburg and I was expecting the bus to make the next stop at Durban Station as I purchased the ticket to Durban. However as the bus kept on driving it was already dark outside at about 18:00 I noticed that the bus has left the N3 now was on the N2 headed to the south coast. I moved to the front of the bus to ask the bus driver why we not going to Durban. He said I'm on the wrong bus and I was not supposed to be on his bus. I tried to tell him that he is the one who told me I may go into his bus and find myself a seat however he denied everything(How can I let myself out of the bus I took from Vereening and go to the first bus I saw at the station). He said he is going to stop at Amanzimtoti I'll find a bus that is going to Durban. As we were arguing I noticed we are not going to agree.

When we got to Amanzimtoti I asked him about the other bus and he told me I'll have to figure it out for myself. I asked for his name as your drivers wear no uniform and no name tags, he refused to give it to me. When I got out of the bus I took a picture of the bus number and registration. The assault happened when I tried to take a picture of him (The driver) as I was not sure your company has the proper information of what is happening in their buses since you over book the seats.

The driver pushed me and slapped my phone out of my hand. It fell in the bush and as I looked for it he kept on shouting at me, I found it that is when he came to me and slapped me in the face and my phone fell again however this time when I looked for my phone it was nowhere to be found. I started asking the other passengers to call my cellphone as it had disappeared. Finally, as one of them was about to call, the bus driver went into the bus by his seat, took my phone out and gave it to me, still insulting me and he left me there.

I would like to compasated for the inconvinisnce and assault.

Please note that I have also opened a ******** charge against your driver.

Thank you.