The Absolute Worst Customer Service Experience – Refund Nightmare

An absolute Worst Customer Service Experience

I am beyond frustrated with the ********** experience I've had with Intercity Express Bus regarding my refund. I initially requested a refund two months ago and was assured it would be processed within 7 to 14 working days. However, after this period passed, I received nothing.

I've been tirelessly following up, only to be told week after week that the payment was "in process" and would be completed soon. Each time I called, it was like starting from scratch. There seems to be no record of my refund request, and the staff have no clue about my case, forcing me to repeat the entire story over and over again.

Their customer service is appalling, with agents on WhatsApp being particularly rude and unprofessional. The lack of communication and follow-through is unacceptable. To date, I have yet to receive my refund, and this has been the worst customer service experience I’ve ever encountered. Avoid Intercity Express Bus at all costs if you value your time and money!