Terrible service from Customer Careline and management team.

I was promised a refund because the bus was overbook and I had to take a later bus. The day of my departure from Lakeside Mall in Benoni started of bad. The bus was due to arrive at 9:15 and only pitched up at 11. When time to board I was told the bus was full and I needed to be taken to Park Station. I was irritated as I was traveling to Pietermaritzburg with my two kids aged 11 and 2. The reason for the early bus was to avoid having the kids in the bus for the whole day. We got to Park Station and I was told I then needed to wait for the 13:15 bus. Can you imagine my frustration and I couldn't express that anger as I did not want to upset the kids any further. The lady handling the situation was accommodating. She had spoken to the manager and I was told I would receive a full refund as compensation for the inconvenient situation. Three weeks later I am still waiting for a refund. I called the customer care only to repeat my story over and over. I was told to give ticket detaulsu and I did. Every time I try to get a response the manager either jus left or isn't there. There is no other supervisor or anyone else to assist. I am very annoyed and very frustrated. If they don't want to do refunds then it should not be offered just to get customers to keep quiet. This is unacceptable. It seems that they do not care as I posted on their Facebook page but still have not received any assistance. If you have travel plans by bus please do not take the Intercity bus as you will not have a good experience.