Terrible service and no refund as arranged!!

Booked a ticket to Durban for 28 April and back to Mpumalanga 1 May 2026. Arrived at the pickup point on the 28th, the bus was a no show. Called the call centre, the agent told me the bus was cancelled and checked on the system, apparently my cellphone number was entered incorrectly, reason I did not receive the notification. Requested cancellation of tickets and refund, as it was very unprofessional of them to let me wait in another town for a bus with no notice of cancellation. Until today I received no refund, communication or apology, despite my numerous communications to the company. Absolute terrible service!!! Zero-star rating!!