Terrible service!!!

I purchased tickets for my staff to travel from Petermaritzburg to Pretoria and back over the last long weekend via my business account, unfortunately their the Intercity website crashed before I was able to print out all the tickets. While the staff managed to travel safely, I am still left without any record of purchasing the tickets on their behalf despite multiple attempts to contact the intercity customer care, surely it cannot be that hard to issue a Tax invoice (As required by law) to a paying customer????

Terrible service, issue is still unresolved 3 phone calls and 3 e-mails later.