Terrible and disorganised customer service

Today I decided to take this bus to Durban from Johannesburg. Little did I know I'm the joke! Bus was supposed to leave at 21h00 and we arrived 30 minutes before the bus only came at 22h30. To make matters worse nobody was telling us anything about the delay to let us know what's going on. I asked one of the gentlemen that works at the Park Station his name is Thabo and he said he is tired everybody has been coming to him to ask for help he's getting tired and he left me standing just like that!! When thd bus came at 22h30 there was chaos they told us we can't get in they counted people already

We tried to explain we've been there since 20h30 and they rep**** in a snaks way and told us to go out shouting even!@. I whatsapped the number kn the pamphlet nobody rep****. I called customer care number and I waited no answer Customer service is terrible in this place. I will never ever take this bus again even if it is the last one available. NEVER!!

Your staff does not know how to talk to customers, very ***********, terrible customer service, Intercity is so disorganized. I am so dissapointed.