****** luggage from the luggage compartment

My luggage was ****** in the luggage compartment on the intercity xpress whilst the bus was moving. This happened on the 15th of february 2016. I called the customer care line and was passed thru to Dikeledi Walstroom who is the customer care manager. We talked and exchanged emails until the 19 of february 2016. My last email on the 19th of Feb was a quoatation of my ****** goods that were in my luggage when it was ******. I still haven't received any feedback or response on my claim. The last time i got a response from Dikeledi Walstroom or intercity xpress was on the 19 of feb. I have been calling the customer care line since then hoping to speak to Dikeledi Walstroom or other management staff but all I get is that she is on the phone, she is not in yet or she just left. I have been leaving my name and number to the other staff of intercity but i have yet to get a response from them.