*****sters

I purchased a bus ticket for me and my daughter who is 15 years early this week, we later decided that she will no longer travel with me on the 29December2023, i requested to change the ticket for my daughter via whatsapp of intercity xpress on Tuesday and i was told that it is done 3 hours before departure, today at 12:14, i send a request to change the ticket which is almost 5 hours before departure and there was no reply until now, i arrived at bus office at 14:35 and a consultant here in Pretoria Bosman station Ms Motaung told me that she can't assist me since i did it via call centre, call centre must cancel, she did not even contact their call centre to find out. My R570 is going to the drain because of Ms Motaung as she failed to assist, the intercity office and their call centre are 1 company and should work together in maintaining good service. I would like to know if the company is prepared to change the ticket since i did my request almost 5 hours before departure or i am not getting my money back. My Reference number is STAKNW6