sickened ex passenger

Good day

I hope this mail get to the relevant person

I am one off may angry and dissatisfied customer . dd 29/03/2018 let me start by saying I have never came across a bus service that is so disorganized. I used the service for many trips from JHB to Durban and back . I must say that there was not one trip where the bus was ever on time , always excuses when asked . To make things worse the staff at Jhb. station are unapproachable and never not ones come and apologies on behalf of the Company. I though not to complain as the fees are the lowest. I have stopped using your service and I am so sure that after the incident on Thursday night many others will do the same . Out of desperation I booked a ticket for my son supposed to depart @ 9 Guess what . there were many queues people booked but no plan worked out as overbooking was done and busses Were late As usual . I expected for the amount you charged things would be different .

The 9 o clock passengers were told to go to bus Note @ 11 o clock that was waiting, while there were other people waiting as well . No order . Soo everyone was pushing and shoving while the uncle that supposed to be in charge was casually standing one side having a smoke ,,Probably Thought To hell with everyone. In all my years traveling I haven’t seen such … It was horrible. People did not deserve such service considering we paid a good amount.

I for one will never use your service again no matter how desperate I am . I will rather pay an arm and a leg to be treated with more respect ,(U might be thing that’s one person but if u are concerned about the wellbeing of the business u will know its one person to many )

You guys should stop chasing money and do the overbooking story ( Take it from other bus services . Completion like APM) You need to get over the arrogance and start being on time I am sure u had a lot of complaints about that. Train your staff on customer service and people s****s and communication (small but effective ) Work and really work hard on your customer service After all its us the passengers that keep you going.

Hope who ever read this will take this seriously

Sickened Ex passenger