SHOCKING SERVICE AND CUSTOMER SERVICE

The most uninformed, untrained and totally lacking in customer service lot I have ever come across Trying to rebook a ticket due to having suspected covid19, then greet told by and uninformed and entranced consultant that all I need to do is get a medical report from the consulting GP I saw, which I got and sent through to them, with no confirmation of booking change. Then asked for the covid test, which I did on the 28.01.2022, which was in any event, negative, but because I was presenting covid like symptoms, was advised by Intercity I was unfit to travel until the Monday 07.02.2022. After sending the necessary which they said they required, in order to move the booking to the Monday, I called BERNADETTE, a so-called supervisor and senior within Intercity customer service centre. Why they even use this term for this arrogant rude department, is beyond me, there is a total absence of customer service throughout. Needless to say after furnishing what was requested, BY AN UNINFORMED AGENT, in BERNADETTE'S own words, the booking was cancelled, I was not offered any respite in terms of a refund, discount, or booking change in any way, shape or form. I have been using Intercity for 5 years now, and as of now, will never use them again, and will definitely not even think of referring any friends, family or even enemies, to use them as a transfer service. Their service is shocking, their staff unhelpful, and their busses decrepit. On my trip down on the 17.12.2022, the toilets were not functioning, out of order, and there were no charging ports for phones retrofitted into the bus, which was stated as a yes, on booking my so-called LUXURY coach ticket, yet there too, offered no form of refund, discount or otherwise. How Intercity is still operational is a massive mystery to me Will never use again and will never recommend. Utterly dismal. And I will take this through to any social media, news media house, or any other platform I can find, to reveal the absolute shambles of a business they are running. Shocker to say the least.