REFUND MY MONEY

I made a booking for 6 Dec 2022 to DBN, unfortunately my dad's illness worsen and I needed to get to DBN asap so I sent an email to cancel the ticket later in the evening. I was told its better to cancel 6hrs before departure, which is absolutely ridiculous. I then emailed asking must I send an email at 2:30am to cancel this ticket and again they say 6hrs before. I responded that they must confirm that the ticket will be cancelled 6hrs before departure, I get no confirmation. I sent another email on 8 Dec 2022 asking to cancel the ticket. They now say that I did not cancel before the 6 hour departure time. This company is pathetic and are rogues, what a load of bull**** that we must cancel 6hrs before departure. The fact that I sent an email 2 days prior to departure to cancel my ticket should have been sufficiently. So many complaints on Hellopeter about this company says a lot about the pathetic service they provide.