Refund for my grahamstown bus which did not come

Today I was supposed to go back to school from Midrand to Grahamstown but the intercity bus did not pitch and when I tried calling them they never answered and their offices were closed even in Pretoria and Johannesburg stations. I went to shoprite to ask for a refund they tried calling them too and they said they cant refund me if they not answering their calls. I had to use my last cash which is for food at school to get another ticket for tomorrow which will get me to port Elizabeth where I’ll have to spend another cash to go to grahamstown. I just need my refund or I wont have food for the coming weeks at school