Poor service from Intercity Xpress Intercity 5

Quinton Addison · Owner-operator at Self-Employed January 15 (Intercity 5) Intercity bus (Intercity 5) arrived 45 minutes late and made 5 unscheduled stops. 1. Amanzintoti (Kingsway road)...(very far from the normal stop at the post office) 2. The driver stopped to allow a passenger to get off on the N2 Southbound,a few kilometers South of the Danganya Umgababa Shell Ultracity (after stopping for diesel which is a regular stop) Diesel stop was from 06:21 - 0650 To stop on the N2 is extremely dangerous and ******* to all passengers ,not only to the passenger that is getting off. 3. The bus stopped again at the Hibberdene / N2 South off ramp (1 Passenger got off)(******* to stop for passengrs on the off ramp) 4. The bus stopped again at Pumula (1 Passenger got off) iIlegal stop at the side off the road with half of the bus in the road. 5. Once again the bus stopped at Sea park (1 Passenger got off) (Intercity 5) Not to mention the driver using the cellphone on two occasions while driving. Arrived at Portshepston at 07:51 Drivers are not concerned about passenger complaints and need to be trained on how to approach and speak to passengers.

On the 12th March 2018 I arrived at the Durban sation at 04:15 Between 04:25 and 04:30, I went to releive myself. When I got back at 04:40, I noticed an intercity bus driving past the entrance to the car park. I asked some of the commuters at the station if that bus was going to Portshepston and they told that they did not know and had just arrived early at 04:30 fro Johannesburg(One of the passengers was picked up at the airport and the other at park station. (Intercity 5 is the registration)

If the bus arrives early, it has no reason to leave early without contacting the passengers. The bus with the NP redgistration arrived at 04:45 The Drivers never call out the passengers name or the destination when they arrive. I have to go from bus to bus asking drivers where are they going to.

Customer care Customer care number was off on the 12/03/2018 and I had to call the head office number. On the 12/03/2018 Yolanda told me that senior management will contact me . This has not happened...They were aparently on lunch untill 15:00

On the 13/03/2018 I called again and Jabu told me that senior management would contact me later as they were in a meeting.

This trend of negligence and the dont care attititude will some day result in passengers being injured or dying in an accident due to stopping on the freeway.

Please refund may bus fare and make amends for the poor service and inconvenience.