POOR SERVICE

I booked 2 return tickets for the 15th of December 2022 the bus was supposed to pick us up from Paarl monument motors at 20h05, sure enough at 19h45 the bus arrived and unfortunately for us the driver announced that they're only taking 6 people and we should wait for another bus that was on the way, I didn't have a problem with that seeing that this particular bus arrived early. We waited the second bus arrived at around 21h05, this time around the driver announced that he is not Going to Johannesburg, he's last stop is Kimberly. That's when we started to panic because by now it's late and it's getting really cold to top everything off we don't have accommodation because we only booked for one night. I go on Google, search for the customer service number, I call them, NO ANSWER! I try for a couple of times, NO ANSWER! Lol okay I go back to Google and get their whatsapp number, I start texting them, give them all the required information and guess what? The person gives me a ****** location, I then ask, what am I supposed to do with that? Baby girl/boy has the nerve to tell me that we missed the bus and there's nothing they can do, mind you I arrived at monument motors at 12PM to say I was passed is an understatement. We had to sleep at the garage, in the COLD! following a kind hearted driver took us to Capetown so that we could sort everything out, even then we had to wait for the 7pm bus. We missed my partner's welcoming celebration.