Poor Pathetic Service from INTERCITY EXPRESS

***

Subject: Public Awareness of Pathetic Service and Lack of Accountability by Intercity Express

I am writing this to inform the public about the incredibly poor service my family experienced with Intercity Express and the complete lack of response or accountability from the company.

We had booked a ticket for a passenger to travel from Amanzimtoti Total Garage to King William’s Town and arrived at the designated stop well before the scheduled departure time of 6:30 am. However, what followed was shocking and unacceptable.

At the Total Garage, an elderly family member who accompanied the passenger was told by garage workers to wait inside due to ongoing construction and poor weather conditions. When the bus finally appeared, the driver stopped only briefly before speeding off without picking up the passenger or other people waiting. This forced my family member to chase the bus all the way to Port Shepstone, only to be refused once again when trying to board. The driver told them to follow to yet another stop, adding unnecessary stress and inconvenience. After following the bus from Amanzimtoti, it was outrageous that the driver still refused to allow the passenger to board.

The time, effort, and fuel spent chasing the bus from Amanzimtoti to Port Shepstone and back was completely avoidable, but Intercity Express has refused to take any responsibility for the incident. From 7:00 am to 10:00 am, I made numerous attempts to contact their office, calling every available number, including those on WhatsApp, without any response. When I finally managed to contact them through Facebook, I was met with arrogance and zero resolution.

There was no proper signage or waiting area at the Amanzimtoti Total Garage, which only added to the confusion, and to make matters worse, the so-called “express” service had still not reached King William’s Town by 5:45 pm as scheduled.

Despite writing to the company’s customer service, I have yet to receive a meaningful response. The company’s lack of professionalism, failure to communicate, and disregard for customer satisfaction is appalling.

I am sharing this experience publicly to warn others about the risks of using Intercity Express and to ensure no one else has to go through the same inconvenience, stress, and lack of accountability. I urge everyone to be cautious when booking with this company.