Poor customer service & lack of basic amenities

I would like to raise a complaint regarding my experience with Intercity Express.

Firstly, the bus did not have charging ports, which is a basic necessity, especially for long-distance travel. This was never clearly communicated before the trip. Secondly, passengers were unnecessarily divided, which caused confusion and discomfort, and no proper explanation was given.

What made the situation worse was the behavior of another customer, who repeatedly bul**** and harassed me. Despite this, there was no assistance or intervention from staff. The situation became so stressful that I felt physically unwell.

I expected professionalism, clear communication, and passenger safety, but unfortunately, this experience fell far below acceptable standards.

I am requesting: • An explanation regarding the lack of charging ports • Clarity on the seating division • Better handling of passenger misconduct • Improved customer care and staff intervention

I hope Intercity Express takes this complaint seriously and works on improving the overall passenger experience.