Poor customer service by Intercity front desk agent

Good day,

My name is Bheki Cele. I meant to take an Intercity bus from Johannesburg Park Station to Durban this morning around 08h30. I have never been a passenger in your bus before. So I was excited to have first great experience.

However, my morning joy was shuttered by your agent Nokuthula Gqomani who spoke to me while busy texting with her cellphone. I asked her how the conditions and the comfortability of the bus is. To my shock she rolled her eyes and shrugged her shoulders. I said to her lady you need to take your customers seriously and with respect as they're important. Furthermore you may never know who they really are and that might put you in a compromised position.

She then asked me in a terrible attitude "so, are you taking the bus or what"? I told her "no, I think that will be all and I will report you". I asked for her full name, hence I am escalating this to you.

Please treat this matter as urgent and important as I await your response.

Regards AB Cele