Poor Customer Service and Disrespect

I'm writing this review with the sad heard and disappointment, its a high time you learn to treat customers with respect , i bought a ticket for my Wife for 2024-04-02 07:30 , i went to drop her off by Durban station and arrived to the station by 07:15 am , the bus came by 07:50 with no notification or apology , they board the bus and on the way the 1st bus died before PMB and they made an alternative arrangements which they were transferred to Eagle Liner and they proceed to PMB and the same bus they were transferred to died also as i'm typing this review they're still in PMB waiting for Eagle Liner's Mechanic to come and fix it, that's quite embarrassment for intercity to shift their responsibility to another company , my ticket RM *** , my biggest concern is that i was expecting her to arrive to Johannesburg Park Station by 15:00 approximately but now they will definitely get there very late and she has to use public transport to her destination