Poor Call Center Service and Unresponsiveness to Queries

I booked online for a single ticket and money was deducted twice from my bank account. Call centre staff has been unhelpful and this is now 30 days. Do your refunds really have to take that long? Intercity Xpress please I need my money back. Failure to do so, I am prepared to widen my scope of dissatisfaction to as wide a spectrum as possible until you totally lose business on that route. I am really disgruntled as you are even failing to meet BASIC EXPECTATION yet you talk of Xceeding Xpectations