Poor and Appalling Service from one Thobile at Intecity Xpress Call Centre

I made a booking exactly 30 days ago online for an Intercity Xpress bus. Upon getting to payment stage the system kept hanging and I ended up getting billed twice, i.e. money was deducted twice from my bank account. Just the next day I phoned and was referred to one THOBILE (who happens to be a Supervisor). She promised to assist and that was the end of it. Follow ups were in vain, emails not responded to, Call Centre staff was literally useless and wasted my time and airtime. To make matters worse, my name was not even on the passenger's list despite my double payment for a single ticket. When I finally spoke to THOBILE again she was unhelpful. I told her I would go to Hellopeter and she said "Go Ahead Sir". Intercity Xpress, please I need my money back and please train your staff basic customer care. Disgruntled Traveler