Passenger's safety not a priority

I boarded this bus, Intercity FP00HX. GP, number 329 from Johannesburg to Matatiele on the 8July 2022 arriving on the 9 July 2022. The bus was in very, very bad condition to travel human beings, it was shaking all the way, after passing Pietermaritzburg, it started getting worse. On the way the fire broke up from the engine. The driver stopped it as the smoke was unbearable. We managed to get out. Thanks to the taxi driver who stopped to extinguish the burning engine. Telephone number ***. Here is the major operational problem from intercity management, 1. They don't care about Matatiele passengers, some passengers say the same bus got stuck. 2. Our safety is not their priority. 3. The bus did not have a fire extinguish. 4. Windows cannot be opened, no ventilation in the bus if we need it. 5. They don't have a sense of urgency. We were standing in the dark from 4am to 8am. 6. No apology of whatsoever, they should have at least sent us SMSs for apology because they have our information on the system. 7. My reference number is B5F93V6G/ L6JEAT7T