No customer update regarding late bus

On Friday, the 23rd of June 2017, I was booked to go to Stutterheim from Welkom. The ticket noted that the bus would arrive at Welkom at 22:00. I went to the bus station and arrived there at 21:30. While I waited for the bus, there were other passengers waiting for other buses. I sat and waited at the bus station for 2 hours, and I was never informed that the bus would be late, as I would have made arrangements to wait in a safe environment. As I was waiting for the bus, I tried to call the number on the ticket, ********** 870, at 23:07. There was no reply at this number. I was worried because I was alone at the bus station. At 23:23, I was ****** at knifepoint. The guy took my purse and its contents. I tried calling the number again, and the lady who answered told me they would check where the bus was stuck, and she would call me back. She did not call back and all this time I was afraid the ****** would come back, but I had nowhere to go. The bus eventually arrived and the bus driver called the police. They did not find the ******. I went to the bus company offices in East London, I did not get any help from them. I kept phoning them and sending emails, but they always said the manager is not there. One particular person was very rude to me, her name is Thobile Mkhonza, and she asked me why I was going by bus at night, as if the whole thing was my fault. I got her on this number, ********** 895. I have not been helped to this day, as all I wanted from them was an apology and the things that were in my purse, especially my spectacles.