No Customer Care

My mother travelled with Intercity from Amanzimtoti to Johannesburg. She came home with a wrong luggage. She took passenger Manzini's luggage. Passenger that travelled from PMB to Montrose and Manzini took hers. We have been trying contact InterCity from 08:00 this morning sends WhatsApp and e-mail with no luck. We need her bag back as it has her chronic medication as well as important documents.