NEL

Good day,. I am Valerie Nel tel *** I would like to lodge a complaint against this BUS COMPANY AS IN THE FIRST PLACE THEY ARRIVED LATE AT SCOTTSBURGH TO PICK ME UP I WOULD LIKE TO REPORT THAT MY SUITCASE WAS ****** OFF THE BUS and the bus arrived an hour and a half later than schedule, had to let my Family know i would be late my arrival time was 16.45pm WHEN i arrived in Pretoria Station my suit case was no where to be seen as i was last passenger off the bus no suitcase there was no control no stickers given out on that day it was the 2nd November this incident took place plus I got so sick from the Aircon that was so cold felt terrible when asked to turn it down to no avail i had to be taken to the Doctor on the Monday for wheezing chest and have now full blown flu I am very disappointed in this service as now I have lost all my Belongings i really need this investigated as the company says after 3 moyhs of investigation they will see and pay me out R500 . PLEASE MY BELONGINGS ARE WORTH MUCH MORE THAN THAT I WAS PLANNING ON VISITING FOR A MONTH AND AFTER A WEEK CAME BACK HOME AS MY CHILDREN CANNOT AFFORD TO BUY ME CLOTHES AND BOUGHT MY TICKET BACK HOME SPOILT MY WHOLE VISIT AND TIME IM VERY HEART BROKEN AS IM A PENSIONER AND REALLY NO SERVICE GIVEN AFTER THE INCIDENT EXCEPT TO BE TOLD REPORT IT TO THE BUS CUSTOMER SERVICE WHICH WE DID , THEY IN TURN SENT OUT AN EMAIL ASKING IF ANYONE TOOK THE WRONG SUITCASE WELL THAT WAS A BIT DUMB AS MINE WAS MISSING AND THERE WAS NO SUITCASES LEFT IN THE BUS SO THAT WAS ME LEFT ABANDONED AND NO CLOTHES AND NO ANSWERS PLEASE HELP ME RESOLVE THIS I HAVE MORE INFO IF YOU SHOULD NEED ABOUT GETTING COLD ABOUT THE EMAIL SENT OUT TO THE PASSENGERS PLEASE LET ME KNOW IF YOU GET ANY FEEDBACK REGARDS VALERIE NEL