INTERCITY XPRESS REFUSE TO PROCESS A REFUND FOR A CANCELLED BUS TICKET

I am writing to express my concern regarding a refund that has not been processed for a bus ticket I cancelled on 19 March 2024. Despite multiple attempts to reach out via they watsapp contact ***) and through an email sent to ***, I haven't yet receive a clear response or confirmation as to when I can expect the refund.

The lack of a timely resolution is quite distressing, as I have been patient and provided ample time for the matter to be addressed. The ticket in question was cancelled well within the stipulated timeframe that allows for minus 20% penalty fee, as per their terms and conditions outlined at the time purchase I am supposed to receive my refund between 15-20 working days.

I am not happy with Intercity Xpress customer service.