Intercity Xpress disgusting customer service

Intercity Express has delivered the worst service I have ever experienced.On the 5th of January I was traveling from Park Station to Aliwal North .This was the worst experience ever, after being delayed for a good three hours with no communication.As soon as the employees of Intercity noted the delay they just left us ,the paying customers,to wait standing in the queue for more than three hours.After numerous calls to their head office a lady called Dineo answered the phone and she was completely useless because she had no idea where the bus was but promised to call me back this was at 19:30 and she never returned the call.I again had to call at 20:00 ,only to find another agent who said the bus had a breakdown from Pretoria,and promised to call me back because she had no idea where the bus was.She never called back either.We stood for a further hour with no communication until the bus arrived at 21:000pm.This bus was supposed to depart at 18:35 and it only arrived at 21:00!!!!No Intercity employee was adressing the issue I was subjected to security guards telling me that Intercity Xpress was always delayed and that we might depart at 11pm When the bus eventually are we were told to board bus with no apology or explanation. As a paying customer I expect to be treated with respect and dignity,this was not good customer service. I am so disappointed and I regret purchasing a ticket with Intercity Express. Communication and compensation is expected from service providers after they inconvenience their paying customers! I would never recommend this bus service to anyone and I hope management trains their employees better.