InterCity Xpress delays for 2 hours and 27 minutes.

I am writing with great disappointment with the service that I have received from your bus company.

On the 26 February 2026, I had booked a bus from Johannesburg to Durban which was scheduled to leave Park Station at 12:00. We were later informed that the bus driver that brought the bus there came in for a hearing and he was dismissed or whatever the Carlson is, we honestly don't know.

The person that addressed us mentioned that there is another driver that in on his way fron Pretoria that will be driving the bus from park Station to Durban, we were told to wait for 30 minutes as the driving was still on his way. We acknowledged it and waiting. 30 minutes turned into an hour.

The the bus engine started, the were driver from Park Station to the bus depot away from Park Station, where we waited with no update as to what is going on. I went to the bus office to find out what the problem was, after noticing that we have been waiting for an hour. The bus was hot and the bus was also leaking.

The people in the office had a bad attitude towards me as if it was my fault that there was no driver to come drive the bus. The then told me that the driver is passing Collet Drive which would take about 10 minutes for the drive to get to us. Those 10 minutes turned into 30 minimute. Mind you that the bus was meant to leave at 12:00 (midday). The time is now 14:30 and we are still waiting for a driver to come.

The passengers standing outside the bus at 14:38 still waiting for a driver to come. The bus is hot, no aircon was switched on and it was also raining at the bus was leaking.

I would like to get a refund, I am late to where I was going because of an issue that has been caused by your side.