Intercity must just shut down

I traveled with this bus sometime last year and I had bad experience. The bus was from Joburg to Durban, the bus was late and on the way it took a U-turn with all of us to pick up 1 person 30 minutes back from where we already were, when i called in the client care i was given no satisfactory response and brushed off with light sorry about that mem.

Today I am also traveling down to Durban and booked the bus coz it was the only bus available, the bus was scheduled 13:15pm it's now 14:15pm and the bus hasn't arrived. The staff called us out and we stood outside where buses park and the staff doesn't even know what's happening themselves. Now they put us in a very old, hot and stinking "Eagle liner" bus and we are told we will be transported to where our bus is and when asked where our bus is the staff agian seems not to know.

Now as a paying client I deserve better service and value for my money. This company is *********** and the service is disgusting. It would better you close down because clearly your values know nothing about client centric