Intercity likes to ***** our money

I am highly disappointed in your service. And hereby demand a refund on my tickets bought from Durban back to Pretoria

We get a small pamphlet at the station with contact details on. But not one any of them do you get assistance.

I had a emergency and was unable to be there on time. I wanted to change my ticket time the previous day already.

Attach is proof of whatsapp being ignored, calls being declined and email adres not being found. 3 whatsapp 2 different contact numbers, and all **** email addresses?

I feel as a client that pays for your service the best you can do is be there to assist in these matters.

The only person calling me back to assist is rated as a top ****mer in bus ticket *****.

I was left stranded with 3 children in Durban because of this. I had to pay a additional R1900 just to get us back home safely.

I went to your offices last night to complain, and the 2 people there that wanted to help was in shock to see no response on the matter! The asked me to send all proof to this email and if j still get ignored to call the superviser?

I want a full refund on my tickets, as i did my part my trying to get help from people who get a salary! I reached out in every possible way, and offices was closed at that time. R1500 is not change in todays life so please do assist!

I spoke to Patricia Seyama apparently the call centre supervisor who responded to 5 emails repeating the same question and now also ignoring me!